• 8×8’s new patent will send your agents productivity sky high

    The struggles of the past After hearing an answer machine for the tenth time in a row agent productivity can decline and morale sink. Our records show that approximately half of all outbound consumer calls result in connection to an answer machine. Automatic dialling systems attempt to address this issue by using Answer Machine Detection […]

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  • Providing a good customer experience has never been more important

    We are all customers and we all expect a certain level of customer service whether that’s purchasing goods or investing in a service. We judge businesses, organisations and even people on how they treat and interact with us. And now in a world full of businesses offering the same goods or services the competition is only getting fiercer.

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  • Introducing the EasyContactNow Help Centre

    We are pleased to announce the launch of our Help Centre for EasyContactNow. You can now browse over 150 articles and FAQs to find information about how to get the most from EasyContactNow for your contact centre.

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